Privacy Policy
1. Introduction
Welcome to Capital Fort.
This Privacy Policy explains how Capital Fort Financial Services, operating under the brand name Capital Fort, collects, uses, stores, shares, protects, and processes personal information of users, clients, investors, visitors, and prospective customers who access our website capitalfort.in, communicate with us, submit forms, use our services, or interact with us through online or offline channels.
Capital Fort Financial Services is a partnership firm having its registered office at:
Capital Fort
1st Floor, Almeida Villa, 7th Cross, Gandhi Nagar, Mandya, Karnataka – 571401
Capital Fort Financial Services is an AMFI-registered Mutual Fund Distributor with ARN-350415. We offer mutual fund investment access through the FundzBazar platform in association with Prudent Corporate Advisory Services Ltd., operating under ARN-9992.
We also facilitate or assist with financial products and services such as Life Insurance, Health Insurance, Bonds and Debentures, Fixed Deposits, Loan Against Securities, and investor awareness support. For eligible investors interested in products such as SIF, PMS, and AIF, we may assist in connecting them through Prudent’s platform or network, subject to eligibility and applicable rules.
By using our website, submitting your information, requesting a callback, communicating with us, attending our programs, using our services, or proceeding through any link or platform provided by us, you agree to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or submit your personal information to us.
2. Meaning of “We”, “Us”, “Our”, and “You”
In this Privacy Policy:
“Capital Fort”, “we”, “us”, and “our” refer to Capital Fort Financial Services, operating under the brand name Capital Fort.
“You”, “your”, “user”, “client”, “investor”, “visitor”, and “customer” refer to any person who visits our website, submits information, communicates with us, uses our services, or invests through any platform, partner, or link facilitated by Capital Fort.
3. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
Our website capitalfort.in
Online enquiry forms
Client onboarding forms
Mutual fund investment links
FundzBazar-related support
Insurance enquiry or application support
Bonds, debentures, fixed deposit, and Loan Against Securities enquiry support
WhatsApp communication
Phone calls
Email communication
Social media pages
Investor awareness programs
Physical office visits
Online meetings or video calls
Customer support interactions
Any other communication or service channel used by Capital Fort
This Privacy Policy does not apply to third-party websites, platforms, applications, or services that are not owned or controlled by Capital Fort. When you use third-party platforms such as FundzBazar, Prudent, insurance platforms, payment gateways, AMCs, RTAs, lenders, issuers, or other service providers, their own privacy policies and terms may apply.
4. Information We May Collect
Depending on the service requested by you, we may collect different types of personal information. This may include:
4.1 Basic Personal Information
Name
Mobile number
Email address
Date of birth
Gender
Address
City
State
PIN code
Occupation
Employment type
Income range or financial profile
Marital status, where required for financial documentation
Family or nominee-related details, where required
4.2 Identity and KYC-Related Information
For investment, insurance, loan, or financial product processing, we or our service partners may collect or assist in collecting information such as:
PAN details
KYC status
CKYC number
Aadhaar-related verification details, where legally permitted and required through authorised channels
Bank account details
Cancelled cheque or bank proof
Signature
Photograph
Nominee details
Guardian details for minor investments
HUF-related details, where applicable
NRI-related details, where applicable
FATCA and CRS declarations
Income proof, where required
Address proof
Identity proof
Other documents required by product providers, platforms, regulators, or service partners
Capital Fort may assist in collecting, submitting, verifying, or coordinating such information through authorised platforms or service providers. Final verification and approval may be carried out by AMCs, RTAs, insurers, lenders, KYC registration agencies, CKYC, banks, Prudent, FundzBazar, or other authorised entities.
5. Financial and Investment-Related Information
When you use our services or request support, we may collect or process financial and investment-related information such as:
Investment goals
Risk preference or risk profile
Investment time horizon
SIP amount
Lump sum investment amount
Existing investment details, if voluntarily shared
Mutual fund folio details, where required for service support
Insurance requirement
Existing insurance cover, if voluntarily shared
Loan requirement
Security or investment holding details for Loan Against Securities
Fixed-income product preference
NRI, HUF, minor, joint-holder, or HNI investment requirements
Transaction-related queries
Service history and communication records
We collect such information only to understand your requirement, assist with documentation, provide product access support, coordinate with platforms, and help you complete service-related processes.
6. Website and Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Device type
Browser type
Operating system
Pages visited
Date and time of visit
Time spent on website
Referral source
Approximate location based on IP address
Website interaction data
Cookies and similar tracking data
This information helps us improve website performance, understand user behaviour, enhance security, fix technical issues, and improve user experience.
7. Communication Information
When you contact us through phone, WhatsApp, email, forms, social media, or other channels, we may collect and store:
Messages sent by you
Call request details
Email communication
WhatsApp messages
Uploaded documents
Service requests
Feedback
Complaints
Meeting notes
Consent records
Follow-up history
This helps us provide better service, track pending requests, resolve queries, maintain records, and comply with applicable business and regulatory requirements.
8. How We Collect Information
We may collect your information in the following ways:
When you visit our website
When you fill out a contact form
When you request a callback
When you click an investment or onboarding link
When you use FundzBazar-related services
When you communicate with us through WhatsApp, phone, or email
When you attend an investor awareness program
When you visit our office
When you submit documents for KYC, investment, insurance, or loan processing
When you voluntarily share financial details with us
When you interact with our social media pages
When third-party platforms or service providers share service-related updates with us, where permitted
We collect information only for lawful, business-related, service-related, regulatory, or consent-based purposes.
9. Purpose of Collecting and Using Your Information
We may use your personal information for the following purposes:
To respond to your enquiries
To contact you regarding services
To help you start mutual fund investments
To assist with FundzBazar onboarding
To support KYC and documentation processes
To help with SIP, lump sum, redemption, switch, STP, SWP, or other mutual fund service requests
To assist with Life Insurance and Health Insurance enquiries
To help with bonds, debentures, fixed deposits, and Loan Against Securities enquiries
To coordinate with Prudent, FundzBazar, AMCs, RTAs, insurers, lenders, issuers, banks, and other service providers
To verify identity and eligibility
To support minor, HUF, joint, NRI, HNI, and family-based investment requests
To provide investor awareness and financial education content
To send service updates, reminders, confirmations, and follow-ups
To improve our website and services
To maintain internal records
To prevent fraud, misuse, unauthorised access, and illegal activity
To comply with legal, regulatory, tax, audit, and reporting requirements
To resolve complaints and service issues
To send relevant product or awareness communication, where permitted
We do not sell your personal information to advertisers or unrelated third parties.
10. Consent
By submitting your personal information to Capital Fort through our website, forms, WhatsApp, email, phone, physical documents, or any other communication channel, you give your consent for the collection, use, storage, processing, and sharing of your information as described in this Privacy Policy.
You may choose not to provide certain information. However, if required information is not provided, we may not be able to offer certain services, complete onboarding, process transactions, assist with documentation, or respond properly to your request.
Where required by law or platform policy, additional consent may be taken by Capital Fort, Prudent, FundzBazar, AMCs, RTAs, insurers, lenders, issuers, payment gateways, banks, or other authorised service providers.
11. Sharing of Information With Third Parties
To provide financial services and support, we may share your information with relevant third parties, only where necessary and lawful.
Such parties may include:
Prudent Corporate Advisory Services Ltd.
FundzBazar platform
Asset Management Companies
Registrar and Transfer Agents
KYC Registration Agencies
CKYC agencies
Banks
Payment gateways
Insurance companies
Insurance intermediaries or platforms
Bond and debenture platforms
Fixed deposit issuers or platforms
Loan Against Securities lenders or platforms
PMS, AIF, or SIF access platforms through Prudent, where applicable
Technology service providers
Website hosting providers
CRM or communication service providers
Email and WhatsApp service providers
Legal, audit, compliance, or tax professionals
Government authorities, regulators, courts, or law enforcement agencies, where required
We share only the information required for service processing, compliance, communication, record keeping, or lawful business purposes.
12. Third-Party Platforms
Our website may contain links to third-party websites or platforms, including FundzBazar, Prudent, AMCs, insurers, payment gateways, lenders, issuers, or other financial service providers.
When you click on such links, you may leave the Capital Fort website and enter a third-party website or platform.
Capital Fort is not responsible for the privacy practices, security, content, terms, accuracy, or data handling practices of third-party websites or platforms. You should read the privacy policy and terms of each third-party platform before submitting your information or completing any transaction.
13. FundzBazar and Prudent-Related Data
Capital Fort offers mutual fund investment access through the FundzBazar platform in association with Prudent Corporate Advisory Services Ltd.
When you register, invest, transact, upload documents, complete KYC, or use FundzBazar, your information may be collected and processed by FundzBazar, Prudent, AMCs, RTAs, payment gateways, banks, and other authorised entities.
Capital Fort may receive relevant information or service updates for assisting you with your mutual fund investment journey, servicing, follow-ups, and support.
Your use of FundzBazar and Prudent-related platforms will also be governed by their respective privacy policies, terms and conditions, platform rules, and regulatory requirements.
14. Insurance-Related Data
When you enquire about or apply for Life Insurance or Health Insurance, we may collect and share relevant personal, financial, family, nominee, health-related, and policy-related information with insurance companies, insurance platforms, authorised intermediaries, medical service providers, or other entities involved in the insurance process.
Insurance proposals may require detailed information, including medical history, lifestyle information, income details, nominee details, existing policy information, and other underwriting information.
Insurance companies may independently process your data for underwriting, policy issuance, premium calculation, claims processing, renewals, regulatory compliance, and service support.
Capital Fort does not control the final underwriting, policy issuance, or claim decision process.
15. Minor, HUF, Joint, NRI, and HNI Data
Capital Fort may assist investors from different categories, including minors through guardians, HUFs, joint holders, NRIs, HNIs, and family accounts.
For such cases, additional information may be required, including guardian details, HUF details, Karta details, joint holder information, FATCA/CRS details, NRI status, overseas address, bank account type, tax residency information, and other documentation required under applicable rules.
By providing such information, you confirm that you are authorised to share it and that the information is accurate and complete.
16. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve website performance, understand visitor behaviour, remember preferences, improve security, and enhance user experience.
Cookies are small files stored on your browser or device. They help us understand how visitors interact with our website.
We may use cookies for:
Website functionality
Analytics
Performance improvement
Security
Form improvement
User experience
Marketing or awareness campaign analysis, where applicable
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features or user experience.
17. Analytics and Website Improvement
We may use analytics tools to understand website traffic, page visits, user behaviour, device type, and engagement patterns.
This information helps us improve website design, content, navigation, page speed, user experience, and marketing effectiveness.
Analytics data is generally used in aggregated or technical form and may not directly identify you unless combined with other information.
18. Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.
Security measures may include:
Restricted access to information
Use of secure communication channels where possible
Internal confidentiality practices
Password-protected systems
Secure document handling
Limited sharing with authorised service providers
Regular review of service processes
However, no method of internet transmission, electronic storage, messaging, or online communication is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
You are advised not to share OTPs, passwords, login credentials, card details, UPI PINs, or sensitive information with unauthorised persons.
Capital Fort will never ask you to share your OTP, UPI PIN, net banking password, debit card PIN, or similar confidential credentials.
19. Data Retention
We may retain your personal information for as long as necessary to provide services, maintain records, comply with legal and regulatory requirements, resolve disputes, prevent fraud, support audits, and meet business requirements.
Financial service records may need to be retained for longer periods due to regulatory, tax, compliance, audit, product provider, or platform requirements.
When information is no longer required, we may securely delete, archive, anonymise, or restrict access to such information, subject to applicable laws and operational requirements.
20. User Rights
Subject to applicable law, you may have certain rights regarding your personal information, including:
The right to access information about your personal data
The right to correct inaccurate or incomplete information
The right to update your personal information
The right to withdraw consent, where processing is based on consent
The right to request deletion of information, subject to legal and regulatory retention requirements
The right to raise a grievance regarding data handling
The right to nominate another individual to exercise your rights, where applicable under law
To exercise your rights, you may contact us through the contact details provided on our website or visit our registered office.
Please note that some requests may be subject to identity verification, legal restrictions, regulatory requirements, product provider rules, platform requirements, or record-retention obligations.
21. Withdrawal of Consent
You may withdraw your consent for certain types of data processing by contacting us.
However, withdrawal of consent may affect our ability to provide services, complete transactions, maintain your account, process requests, assist with investments, support insurance applications, or comply with legal and regulatory obligations.
Withdrawal of consent will not affect processing already completed before the withdrawal or processing required by law.
22. Correction and Update of Information
You are responsible for ensuring that the information provided to Capital Fort is accurate, complete, and updated.
If your mobile number, email address, bank details, address, nominee details, KYC information, tax status, NRI status, or any other relevant information changes, you should inform us or update the same through the relevant platform, product provider, AMC, RTA, insurer, bank, or service provider.
Capital Fort will not be responsible for delays, failed transactions, communication errors, or service issues caused by outdated, incorrect, or incomplete information provided by you.
23. Communication and Promotional Messages
By submitting your contact details or using our services, you agree that Capital Fort may contact you through phone calls, SMS, WhatsApp, email, social media, or other communication channels for:
Service support
Investment onboarding
KYC assistance
Transaction follow-up
Insurance support
Document requirements
Awareness programs
Product information
Reminders
Updates
Customer service
Educational content
You may request to stop receiving promotional communication. However, we may continue to send important service-related, transaction-related, legal, regulatory, or account-related communication where necessary.
24. WhatsApp, Email, and Phone Communication
Capital Fort may use WhatsApp, email, and phone calls to communicate with clients and prospective clients.
While we take reasonable care, users should understand that WhatsApp, email, phone calls, and other communication channels may carry security risks.
Users should avoid sharing highly sensitive information through unsecured channels unless necessary and should verify the identity of the person or official communication channel before sharing documents or information.
Capital Fort is not responsible for losses caused due to phishing, fake numbers, impersonation, fraudulent links, or communication from unauthorised persons claiming to represent Capital Fort.
25. Payment and Transaction Safety
Capital Fort does not ask clients to transfer investment money to personal bank accounts or unauthorised accounts.
Payments for mutual funds, insurance premiums, fixed deposits, bonds, debentures, loans, or other financial products should be made only through authorised payment gateways, official platforms, AMCs, insurers, issuers, lenders, banks, or permitted service providers.
You should always verify payment links, beneficiary names, URLs, and transaction details before making any payment.
Capital Fort is not responsible for losses caused by payments made to wrong accounts, fake websites, phishing links, impersonators, or unauthorised persons.
26. Children’s and Minor’s Data
We may collect information related to minors only where required for lawful financial services, such as mutual fund investment through a guardian, nominee details, insurance proposals, or other permitted financial products.
Such information must be provided by a parent, legal guardian, or authorised person.
We do not knowingly collect personal information from minors for unrelated marketing or unlawful purposes.
27. Data Transfers
Your information may be processed or stored by service providers, platforms, cloud services, communication tools, or technology systems located in India or other jurisdictions, subject to applicable law and service provider policies.
Where information is shared with third-party platforms or service providers, their own data storage and transfer policies may apply.
28. Legal and Regulatory Disclosure
Capital Fort may disclose your information if required by:
Law
Court order
Regulatory authority
Government authority
Tax authority
Law enforcement agency
AMFI, SEBI, RBI, IRDAI, or other relevant regulatory framework, where applicable
AMC, RTA, insurer, lender, issuer, bank, platform, or authorised service provider for compliance purposes
We may also disclose information to protect our legal rights, prevent fraud, investigate misuse, enforce our terms, or protect users and service providers.
29. Data Accuracy and Responsibility
We rely on the information provided by you for service support, documentation, and processing.
You confirm that the information submitted by you is true, complete, and updated. You also confirm that you are authorised to share information related to family members, nominees, minors, HUFs, joint holders, entities, or any other person where applicable.
Capital Fort will not be responsible for any loss, delay, rejection, or compliance issue caused by false, incomplete, outdated, or unauthorised information submitted by you.
30. Privacy of Financial Discussions
Capital Fort understands that financial matters are personal and confidential.
We make reasonable efforts to keep client discussions, investment preferences, service requests, and documents confidential. Access to such information is limited to authorised persons and service providers who require it for service delivery, documentation, processing, or compliance.
However, confidentiality is subject to legal, regulatory, audit, product provider, and platform requirements.
31. Use of Social Media
Capital Fort may maintain social media pages or profiles for awareness, education, branding, and communication.
If you interact with us on social media, your interaction may be visible to others depending on your privacy settings and the platform’s policies.
We are not responsible for the privacy practices, data use, or security of social media platforms.
Please do not post sensitive personal, financial, or investment information publicly on social media.
32. Website Forms
When you fill out a form on our website, we may collect your name, mobile number, email address, service interest, message, and any other information voluntarily submitted by you.
Form submissions may be used to contact you, understand your requirement, provide service support, send awareness information, or connect you with relevant product or platform support.
By submitting a form, you confirm that the information provided is accurate and that you consent to being contacted by Capital Fort.
33. Links to Other Websites
Our website may include links to external websites or resources. These links are provided for convenience, service support, or educational purposes.
Capital Fort does not control external websites and is not responsible for their privacy policies, content, data handling, security, accuracy, or terms of use.
You should review the privacy policy of any external website before submitting personal information.
34. No Sale of Personal Data
Capital Fort does not sell your personal information to advertisers, data brokers, or unrelated third parties.
Your information may be shared only for service delivery, product facilitation, customer support, compliance, legal requirements, platform processing, or legitimate business purposes as explained in this Privacy Policy.
35. Data Breach and Security Incidents
In case of a data breach or security incident affecting your personal information, Capital Fort will take reasonable steps to assess, control, and respond to the incident in accordance with applicable law and operational requirements.
Where required by applicable law, affected users or relevant authorities may be informed.
36. Grievance Redressal
If you have any questions, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, you may contact Capital Fort through the contact details provided on the website or visit our registered office:
Capital Fort
1st Floor, Almeida Villa, 7th Cross, Gandhi Nagar, Mandya, Karnataka – 571401
We will make reasonable efforts to respond to genuine privacy-related concerns within a reasonable time.
For product-specific data issues, you may also be required to contact the relevant platform, AMC, RTA, insurer, lender, issuer, bank, payment gateway, or service provider.
37. Changes to This Privacy Policy
Capital Fort may update, modify, or replace this Privacy Policy from time to time to reflect changes in law, regulation, services, technology, business practices, or operational requirements.
The updated Privacy Policy will be published on this website with the revised effective date.
Your continued use of our website or services after changes are published means that you accept the updated Privacy Policy.
You are advised to review this page periodically.
38. Contact Information
For questions regarding this Privacy Policy, you may contact us through the contact form or contact details available on capitalfort.in or visit our registered office:
Capital Fort
1st Floor, Almeida Villa, 7th Cross, Gandhi Nagar, Mandya, Karnataka – 571401
39. Important Financial Disclaimer
Capital Fort Financial Services is an AMFI-registered Mutual Fund Distributor with ARN-350415.
Mutual fund investments are subject to market risks. Please read all scheme-related documents carefully before investing.
Capital Fort acts as a distributor and facilitator of financial products. We do not guarantee returns, capital protection, insurance claim approval, loan approval, or performance of any financial product.
Last Updated: 09 July 2026